Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www. vision2learn. com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 8 pages and is made up of 7 Sections. Name: Devan Primus Business and Administration Unit 1 Assessment 1 Section 1 – Know the employment rights and responsibilities of the employee and employer 1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information). Place of employment S. Com Group Limited (Company Registration Number 02209742) whose registered office is at 800 the boulevard, Capability Green, Luton, Bedfordshire.
LU1 3BA Job Title Warehouseman Start Date The date in which an employee would commence work Holidays e. g. The contractor will be entitled to accrue, on a pro rata basis, 28 days of paid holiday per year (for the avoidance of doubt the 28 days are including Bank Holidays). payments for holiday will be calculated on the basis of the Normal Rate. Holidays may only be taken with the prior written consent of S. Com. The contractor shall endeavour to co-operate with the Clients requirements at all times and any request for paid holiday should be made as far in advance as possible.
The Contractor must record all authorised holiday in the relevant timesheet. 2a) List three key points of legislation that affect employers in a business environment. Security Data Protection Health and Safety 2b) List three key points of legislation that affect employees in a business environment. Employment Rights and Responsibilities Grievance Procedure Equal Opportunities 3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify at least two internal and two external sources of information.
You can get internal information from you line manager or a representative from your trade union. You can also find external information from the government websites and libraries. 4. Describe how representative bodies can support employees. For example Trade Unions can help employees with such things as disciplinary hearings and any disputes employees have regarding wages, holidays or even changes in the work place. 5. Briefly describe employer and employee responsibilities for equality and diversity in a business environment.
You should give at least two employer responsibilities and two employee responsibilities. If possible, provide relevant equality and diversity procedures from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. When hiring a new employee a company should never discriminate. For example if they interview a person who was over weight or from an ethnic background, they should still be considered for the job based on their skill set not their background or how they look.
Also as a company stake holder’s, manager and team leaders have a responsibility to ensure and maintain equality and diversity throughout the company to make sure every employee is respected and treated fairly. Every individual employee is responsible for their own behaviour and actions. They should never make another employee feel unsafe, singled out or be unfairly treated. Any employee who is ever witness to such discrimination has a duty to report it to the relevant management without fear of being discriminated against themselves. . Briefly explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation. Employee By offering employees training opportunities who are willing to gain extra skills to progress in their career, they will find staff will work harder and be more productive. In the long run staff will feel appreciated knowing their all being treated fairly.
Employer By offering training opportunities and not discriminating in any way or form, the company can bring in talented people from all backgrounds that in turn will bring fresh and new ideas. Organisation Overall outcome for the company will see a happier work force and productivity increased possibly leading to increased profits. Section 2 – Understand the purpose of health, safety and security procedures in a business environment 1. Identify employer and employee responsibilities for health, safety and security.
If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. An employer is responsible to ensure that all workers have a safe place to work in regards to their health and safety. They must assess any risks an employee will encounter whilst in the work place, not only this but anyone who comes into contact with their business. Risk assessments should be carried out and information given to all employees making them aware of all isks and how to deal with situations if and when they arise, this can be achieved by training staff on relevant protocols and use of equipment. It is an employees responsibility to look after themselves an that of others who may be affected by their actions at work, employee, co-workers and employer must work together to ensure that everyone meets their legal requirements. If an employee has any worries about health and safety in their work place they should voice their queries to either a manager, team leader or a health and safety representative.
To support my answer I have some health, safety and security polices from an old place of work. Risk Assessments/Methods Statements • Make sure you know what hazards exist before you start work. Have them communicated to you. • Always follow instructions given to you by your line manager/supervisor. • Risk assessments/method statements have been completed for your protection and are there to create awareness of the hazards you may be subjected to. Ask to read the assessments before you commence work. Machinery and Equipment Use only serviced and tested equipment • Use the machinery or equipment for the purpose it is intended. • Know the location of the cut off switch. • Ensure that you have been trained and authorised to use that item of machinery or equipment. • If defective equipment is found, clearly mark it, ensure no one else can use it and report it to your line manager/supervisor. • Read instructions carefully before operation. If in doubt ask. Personal Protective Equipment (PPE) • You must co-operate with PALL by wearing PPE to combat potential hazards. Factory floor employees must provide their own safety boots and overalls. • Protective eye goggles are to be worn at all times on the factory floor. 2. Explain the purpose of following health, safety and security procedures in a business environment. Following these procedures is very vital for a company, keeping its staff safe is a main priority when it comes to health, safety and security. Keeping employee’s information confidential meeting legal responsibilities in regards to the data protection act, also protecting staff from personal attack or assault. . Describe three different ways of maintaining a safe and secure business environment. Three different ways of maintaining a safe and secure business could be • Using passwords on computers to stop unauthorised access • Making sure valuables are locked away and kept out of sight • Reporting any security issues to the appropriate person Section 3 – Understand how to communicate effectively with others 1. Complete the table below with descriptions of different methods of communication.
You should include two verbal, two non-verbal and two written methods of communication. |Methods of communication |Description | |Verbal communication |1. Standing in front of colleagues giving a presentation. | | | | | | | |2. Having a conversation over the telephone. | | | | | | | |Non-verbal communication |1.
Body language i. e. facial expression and peoples attitudes. | | | | | | | | |2. persons posture or hand movements | | | | | | | |Written communication |1.
Writing an email to a colleague | | | | | | | | |2. ending a letter to a client | | | | | | | 2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others.
If you had a deadline to meet and had to make changes at the last minute to a project, you would need to inform all relevant people of the changes as soon as possible. The most appropriate method would be verbal communication as sending an email for instance may get to all recipients to late. Written communication is a most appropriate method when detailed information or instructions are required, for example a client or business associate is far away to easily speak to over the phone or in person. 3. Describe at least two ways of actively listening. Showing eye contact is a good way to show that you are listening to someone when they talking. • Also writing down notes and questions to be asked at the appropriate time. Section 4 – Understand how to work with and support colleagues 1. Explain the purpose of agreeing standards for your own work. Give at least two reasons. If the employee agrees to work place standards it gives the employee a better understanding of what is expected of them, this also enables them to keep track of their own progress and performance.
Work place standards are set and known by managers, if employees don’t stick to them this could lead to employees interpreting the own ways of doing things causing conflict between themselves and other colleagues. 2. Explain the purpose of taking on new challenges and being able to adapt to change at work. Being able to take on new challenges at work would make you more valuable to an organisation, if you are more willing to learn new skills and progress with the company you could find yourself in a new job role with more responsibility.
There are many reasons for change in the work place and most of these are made to make the organisation be more efficient for themselves, employees, clients and to stay inline with the ever changing legal requirements. 3. Explain the purpose of treating others with honesty and consideration. As the saying goes ‘do unto others as you would expect them to do unto you’. If u treat everybody the same with honesty and respect they will show you the same in return. This will make the work place and its employees run more smoothly with fewer hiccups.
Every person is an individual and has their own problems but if you show respect they are more likely to open up and in turn begin to trust. This doesn’t mean you have to agree with them but shows you are willing to listen to their opinions and ideas, in the long run things can be achieved which will benefit everyone. Section 5 – Know how to plan own work and be accountable to others 1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment. It is important to stick to work standards and deadlines in a company as failure to do so could to adverse outcomes for the organisation.
Every body has their duties and responsibilities and if they are not executed properly it can have a knock on effect and lead to the loss of clients and not hitting set out targets. 2. Describe two different methods that you can use to plan your own work in a business environment. By planning your work before starting a task you’re making yourself aware of what need to be achieved. You can do this by prioritising your work load getting the more important aspects done first and the lesser important task after.
Avoiding any distractions that will cause you to lose site of what you have to achieve in a set timescale, this could be stopping to chat or other colleagues asking you to do trivial task which could be done at a later time, apologise and continue with your work. 3. Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each approach? Telephone conversation You can keep your manager informed by telephone to update him/her on your progress.
He or she will get all the information they need quicker but by communicating in this way it could lead to missed out information Meetings This is a good way of informing your manager and colleagues of your progress. The only draw back is its a little time consuming; nether the less you can fill your manager in with all the relevant information and also give an estimated completion time, if you feel you won’t get the job completed on time you can ask your manager for an extension. Section 6 – Understand the purpose of improving own performance in a business environment and how to do so 1.
Explain the purpose of continuously improving your performance in a business environment. Continuing to improve your own performance can lead to better prospects for an employee. The better an employee is at their job the more chance of possible training, promotion or pay rise and have a long-term affect on their career prospects. This will make an employee constantly think about what they can achieve and end up with job satisfaction. 2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience.
Set yourself career targets as to where you would like to be in life. Try to take on extra responsibility at work and show team leaders/managers that you are capable of hard word. In previous employment I worked harder and it paid off, I was given extra responsibility to run a team of colleagues in the restaurant and make sure my section ran as smoothly as possible. 3. Briefly describe at least two different types of career pathways that may be available to you. I could take on a higher position in my current employment whether that is a team leader, supervisor or manager preferably a managerial position.
Other options available to me could be in sales or even IT. Section 7 – Understand the types of problems that may occur in a business environment and how to deal with them 1. Identify at least two different types of problems that can occur in a business environment. A minor incident could be that a customer had booked a table at your restaurant and on arrival be told that there is no reservation on the computer system. This could easily be resolved by apologising to the customer and getting them a new table as quick as possible.
A major incident could be that a customer has had a serious trip or fall on the premises and for this type of incident I would call a manager. I feel a manager with more experience than myself would be better at handling this kind of situation in regards to legal obligation and how best to assist the customer. 2. Complete the table below by describing at least two specific problems that can occur at work and how they can be dealt with. |Problem |Dealing with the problem | |1.
A customer has been waiting a long time for a meal they had |Go over to the customer and apologise for the delay and with the say| |ordered. |so from my manager offer a complimentary drink. | | | | | | | | | | |2.
A customer has a complaint about a meal received from the |Speak to the customer and indentify what the problem is, take the | |kitchen. |food back to the kitchen and explain what is wrong with the food. | | |Ask the customer if they would like a replacement or prefer a | | |refund. | | | 3. Complete the table below by listing at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with (and how you would refer these problems). |Problems I can deal with: |Problems I would need to refer to others: |How are problems referred to others? | |1. |1. | |Customer toilets have run out of toilet roll. |A cooker in the kitchen has stopped working. |Ring maintenance explain the situation and | | | |ask for help | | | | | | | | |2. |2. | | |There’s a spillage in the kitchen. |You know of a colleague bullying another |Raise awareness to the relevant superior | | |member of staff. |manager. | | | | | | | | | | | | Once you have completed all 7 Sections of this Assessment, go to www. vision2learn. com and send your work to your tutor for marking.
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